To ensure that the Crystal Singing Bowls you choose are right for you, we offer a free advisory service, audio and visual recordings. If you are unsure if this process is sufficient for you to determine what you like to purchase, you may book a one-to-one appointment with Genevra in person to play the bowls before you commit to purchasing.  Therefore we cannot offer a refund if you change your mind unless by prior arrangement with Genevra before purchase.   This does not affect your statutory rights if the bowl is damaged or broken upon arrival.

All our bowls are quality checked before leaving us to ensure that they ‘sound’ and are not faulty in any way.

Natural flaws and imperfections

Because of the nature of the complex creation process and composition of the Crystal Singing Bowls, they are not visually ‘perfect’ like glassware. The bowls often have air bubbles, marks, chips, spiderweb lines, and irregular textures. This does not affect the value or the sound of the Alchemy Crystal Singing Bowls.

We cannot accept responsibility for breakages that happen once the bowl has been unpackaged. You are required to purchase insurance for your bowls against accidental damage. If you would like us to assess the bowls for accidental damage with the option of re-birthing/healing. Please get in touch.

BROKEN, FAULTY OR INCORRECTLY SUPPLIED ITEMS

If an item is received in a damaged condition, or if the item you have received is not the one you ordered, please contact us immediately by email. We will organise a courier to collect the faulty/incorrect bowl(s) and dispatch a replacement as soon as possible.   Please be advised that you will need to check the packaging as soon as you take delivery of the item, and do not sign for the item if the packaging is damaged in any way until you have checked the contents.  Please open the box whilst the courier is present and only sign for the item if your order is complete and intact. 

If you purchase an Alchemy bowl and the box is damaged upon arrival, we will require you to take a photograph before it has been opened. If it arrives broken or fractured and will not play, we will offer a full refund upon its return.

Incorrectly supplied item

If the goods are not in the alchemical blend, size, or note you ordered, please let us know immediately, and we will organise a collection and the redelivery of your order if we do not have the blend, size or note that you ordered. We will give you a full refund upon the return of the bowl. Please ensure the bowl is packed in the exact packaging that it arrived in to protect it during the delivery back to us.

Broken upon arrival

You must let us know immediately if the box is damaged in any way.

You must provide photographic evidence of the damaged box before opening, the outer and inner packaging and the bowl itself as it is within the packaging.

If the bowl is broken, it will need to be returned it to us in all of its original packaging. We will, in this instance, organise a courier to collect the sealed box and contents.

Upon receipt of the broken bowl, you will receive either a full refund or a credit note to purchase another bowl.

Faulty

Please let us know immediately if there are any problems in playing the alchemy due to its natural formation or a manufacturing fault. If we cannot resolve the problem, we will offer you a credit note:

For returns due to being unable to play the bowl because of its natural formation, within seven days of receipt. We will offer a full credit note.

For returns due to being unable to play the bowl because of a manufacturing fault, within seven days of receipt. We will offer a full credit note.

If the fault is reported after seven days and/or if the bowl has been used, we will offer a credit note minus a 15% restocking fee. After 14 days, we do not accept returns.

It will be your responsibility to ensure that the bowl arrives back to us in perfect condition in its packaging. Please use additional padding to ensure the bowl is very secure within the packaging.

Returns from outside the UK for non-payment of importing charges

As outlined in our original invoice email, for any purchases outside the UK. The recipient must understand the importing charge regulations within their country before purchasing the bowls. If you refuse to pay the importing charges for your bowl/s when the parcel arrives at its destination, the bowls are returned to us, which will incur charges. This type of return can take months to arrive with us in the UK as the parcel can be held in customs for a long time due to the administration involved before we receive the parcel. In this instance, we will issue you a refund or a credit note, less the shipping cost of returning the bowls and less a 15% restocking fee if the bowls are returned to us due to the failure of importing charge payments being satisfied.